Player support

Ads and Reward Guide

Advertisement behavior can vary by network, region, and game version. If a rewarded video fails, avoid watching several more immediately; first confirm whether the original reward arrived after a short delay or restart.

Before watching

Use a stable connection and note the reward being offered. Do not tap multiple reward buttons while an advertisement is loading.

After the ad

Wait for the game confirmation and return animation. Closing the ad at the first visible close button can sometimes interrupt reward reporting.

When the game restarts

Reopen the level and check currency or booster totals before repeating the ad. Capture evidence if the result is still missing.

Report useful details

Include device model, operating system, app version, approximate time, and the location of the ad in the game.