One level restarted
An interrupted app session may restart the active board without affecting permanent progression. Confirm your unlocked level number on the level map.
Event progress changed
Check whether the event ended, refreshed, or requires an online sync. Save a screenshot of the timer and milestone track.
Device change
Use only the game account or platform sync method presented in the app. Do not share account credentials with recovery services.
Prepare a support request
Record the last known level, approximate balance, device, app version, and when the change occurred.